Privacy Policy

Last Updated: March 1, 2026

1. Information We Collect

1.1 Personal Information

We collect information that you provide directly to us, including:

• Contact Information: Name, email address, phone number, physical address
• Service Information: Details about repair services requested, device information
• Payment Information: Billing details (processed securely through third-party payment processors)
• Communication Data: Records of correspondence with our support team
• Account Information: Username, password (encrypted), preferences

1.2 Automatically Collected Information

When you visit our website, we automatically collect:

• Usage Data: Pages visited, time spent, click patterns
• Device Information: Browser type, operating system, IP address
• Cookies: Small data files stored on your device (see Cookie Policy)
• Analytics Data: Website performance and user interaction metrics

2. How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: Process repairs, fulfill orders, provide customer support
• Communication: Send service updates, respond to inquiries, provide newsletters (with consent)
• Improvement: Analyze usage patterns to enhance our services and website
• Legal Compliance: Meet regulatory requirements and protect our legal rights
• Marketing: Send promotional materials (with your explicit consent, opt-out available)
• Security: Detect and prevent fraud, abuse, and security incidents

3. Legal Basis for Processing (POPIA/GDPR)

We process your personal information based on:

• Consent: You have given clear consent for specific purposes
• Contract Performance: Processing is necessary to fulfill our service agreement
• Legal Obligation: We must comply with legal requirements
• Legitimate Interests: Processing is necessary for our legitimate business interests

4. Information Sharing and Disclosure

4.1 We Share Information With:

• Service Providers: Payment processors, hosting providers, email services (under strict confidentiality agreements)
• Business Partners: Authorized repair partners and suppliers (only information necessary for service delivery)
• Legal Authorities: When required by law or to protect our rights

4.2 We Do NOT:

• Sell your personal information to third parties
• Share your data for unrelated marketing purposes without consent
• Transfer data outside South Africa without appropriate safeguards

5. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: SSL/TLS encryption for data transmission
• Access Control: Restricted access to personal information
• Regular Audits: Security assessments and vulnerability testing
• Staff Training: Employees trained on data protection practices
• Secure Storage: Protected databases with regular backups

6. Your Rights (POPIA/GDPR)

You have the following rights regarding your personal information:

• Access: Request copies of your personal data
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your data (subject to legal obligations)
• Objection: Object to certain types of processing
• Portability: Receive your data in a structured, machine-readable format
• Withdraw Consent: Withdraw consent for marketing communications at any time
• Lodge Complaint: File a complaint with the Information Regulator of South Africa

7. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal, accounting, or reporting requirements
• Resolve disputes and enforce our agreements

Typical retention periods:

• Customer Records: 7 years (tax and accounting requirements)
• Marketing Data: Until consent is withdrawn or 2 years of inactivity
• Website Analytics: 26 months

8. Cookies and Tracking Technologies

Our website uses cookies to enhance your experience. For detailed information about cookies we use, please see our Cookie Policy.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your information is primarily stored and processed in South Africa. If we transfer data internationally, we ensure appropriate safeguards are in place through:

• Standard contractual clauses approved by regulatory authorities
• Service providers certified under recognized data protection frameworks
• Your explicit consent for the transfer

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their privacy policies before providing any personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

• Posting a notice on our website
• Sending an email notification (if you have an account)
• Updating the "Last Updated" date at the top of this policy

13. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or your personal information:

14. Information Regulator Contact

For complaints or concerns about how we handle your personal information, you may contact:

Information Regulator (South Africa)
Email: inforeg@justice.gov.za
Website: www.justice.gov.za/inforeg

By using our website and services, you acknowledge that you have read and understood this Privacy Policy.